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Filing an Amazon Accident Claim

Posted in Truck Accidents

With hundreds of thousands of delivery vehicles on the roads on any given day, it is no surprise that more and more collisions involving Amazon vehicles are being reported by individuals in New Mexico and throughout the country. If you get injured in an accident with an Amazon vehicle, learn the steps you should take to file a claim and seek fair financial compensation.

Focus on Your Safety First

Before you do anything, seek medical attention for any injuries you suffered in the accident. This is critical for your physical health and well-being. You may have a hidden or delayed injury even if you do not initially notice symptoms. Prompt medical care is important for detecting, diagnosing and treating these injuries. It is also important for insurance purposes. If you wait too long to see a doctor, Amazon’s insurance company may use this against you.

Report the Accident to the Police

It is important to report your accident to law enforcement as soon as it happens. Call 911 from the scene of the Amazon accident, if possible. New Mexico laws requires immediate crash reporting if there are injuries, deaths or more than $500 worth of property damage. However, you should report even a minor accident to obtain a police report. Amazon, its insurance company and its legal team will ask for a police report to serve as evidence during your claim.

Gather Information

Exchange information with the Amazon driver. Be sure to write down the delivery vehicle’s VIN and license plate number before you leave the scene. Evidence collection early on can make an important difference to the outcome of your Amazon accident claim.


If you can, collect the following information and documentation:

  • Photographs of the scene of the accident
  • Dashcam or surveillance video footage
  • Eyewitness statements
  • Vehicle maintenance logs from Amazon
  • Amazon delivery driver records
  • A copy of the police report
  • Medical records connected to your injury

If you are too injured to remain at the scene and collect evidence yourself, ask a trusted friend or family member to do so for you. An experienced Amazon truck accident attorney can also help you preserve and collect evidence to support your injury claim, including documents possessed by Amazon.

Notify Amazon

Once you have collected evidence, begin the claims process by notifying Amazon about the accident. You can call the company at (844) 311-0406 to report the crash and file a claim. The Amazon delivery driver is also required to notify the company of any accidents, so you should receive a call from Amazon’s insurance provider shortly, even if you do not notify Amazon yourself.

File an Insurance Claim

Amazon is an enormous company that maintains liability insurance policies to cover their drivers up to $1 million. This insurance covers all accidents that are caused by their drivers, including Amazon Flex drivers who are classified as independent contractors rather than employees. With help from an Albuquerque truck accident lawyer, you can file a claim with Amazon’s insurance provider to seek just compensation for your medical bills, property repairs and other losses.

Consult With an Attorney

Unfortunately, Amazon and its insurance provider are known for attempting to devalue claims, or offer less in financial compensation than a claimant deserves. You can protect yourself by hiring an attorney to represent you. An experienced lawyer can take over your claim and communicate with Amazon’s insurance carrier on your behalf to negotiate for maximum compensation. If necessary, your lawyer can litigate your case in court.

If you were recently hurt in an accident with an Amazon vehicle, contact The Fine Law Firm for a free case consultation with an attorney. We can help you with the steps to file an Amazon accident claim.